300 Pasteur Drive
Stanford, CA 94305
Pioneering Medical Advances
Throughout our history, we have pioneered medical advances that save lives and protect against disease. For example, we performed the first successful adult human heart transplant in the country and the first combined heart-lung transplant in the world.
As part of the Stanford Medicine , Stanford Hospital & Clinics has a close relationship with both the Stanford University School of Medicine , the oldest medical school in the Western United States, and Lucile Packard Children's Hospital , an adjacent pediatric teaching hospital providing general acute and tertiary care.
Stanford's ability to provide state-of-the-art care is enhanced by the close collaboration among these entities and their mutual commitment to patient care.
Stanford Hospital & Clinics is located on the northern end of the Stanford University campus in Palo Alto, California. The hospital is about 20 miles north of San Jose, and about 40 miles south of San Francisco.
Surrounding fountains and gardens provide a soothing atmosphere for patients, family and friends. Within the hospital, our collection of more than 500 original pieces of art and 1,600 posters is on display in hallways, waiting rooms and offices.
In addition to the hospital building, our facilities include:
- Stanford Cancer Center
- Blake Wilbur Building
- Boswell Building
- Hoover Pavilion
- Outpatient psychiatry facility
- On the roof of the main hospital is a Life Flight helicopter and landing facility that is used to transport critically injured patients from up to 150 miles away.
Stanford Hospital & Clinics
Your Hospital Stay
Your satisfaction with your hospital stay is important to us. The information below will assist you in all aspects of your stay at Stanford Hospital & Clinics and will answer any questions you may have. Our Stanford Hospital & Clinics Patient Handbook has many details about the hospital, your room, meals and other important information you should know. The Patient Handbook is also available in Spanish . Please be sure to review prior to your arrival and do not hesitate to contact us at 650-498-3333 should you have any questions or concerns.
- Before You Arrive
- When You Arrive - Admission
- While You Are at Stanford Hospital
- Guest Services for You and Your Family
- Your Health Care Team
- Going Home
- After You Are Home
- Health Information
- Community Resources
Our commitment to you is our top priority. Please let us know how we are doing by phoning Guest Services at (650) 498-3333 or ext. 8-3333 from within the hospital.
Before You Arrive
A Patient Admitting Representative may be contacting you within a week of your admission to obtain pre-admission information. This includes your insurance benefits or payment arrangements, current address, phone number, and employer.
The Patient Admitting Representative might be able to tell you about co-payments or deductibles for your visit depending on the insurance carrier.
If you do not have insurance, you will be referred to one of our financial counselors .
After pre-admission, you will still have to stop by the Admitting Department so that the proper papers can be signed.
Ask your physician's office staff what time you should arrive at the hospital and where you should go. If you are not given specific information, please come to the Admitting desk in the front lobby to check in. Arrive 15 minutes before your appointment time to check in.
Directions & Parking
Please review our maps and driving directions before you travel to Stanford Hospital. A parking garage that adjoins the hospital is available for patients and visitors. Parking is free for the first 45 minutes, $6 for up to 6 hours, and $12 for more than 6 hours and up to 24 hours. Handicapped parking is also readily available. Guests may purchase a $35 week-long parking permits at the Security Office or the Gift Shop . More parking information here.
Valet parking is available for patients and visitors at the hospital's main entrance at 300 Pasteur Drive, at the Emergency Department entrance, at the Cancer Center , and at the Blake Wilbur Building . Valet parking costs $8.00 per car and is open from 5:00 am to 5:30 pm, Monday - Friday. Security will retrieve cars for valeted guests after 5:30 pm.
If you have any questions or concerns, please call Guest Services at (650) 498-3333.
When You Arrive - Admission
When you arrive, please check in at the Admitting desk where your doctor has directed you.
Main admitting hours:
- Monday-Friday 5:30am - 9:30pm
- Saturday, Sunday and Holidays 7:00am - 9:30pm
- Telephone: 650-723-6221
If you enter from the hospital's main entrance (by the fountains), turn left and after a short walk, Admitting will be on the right side of the hallway.
If you approach from the parking structure, follow the "Garden Entrance" sign, and turn right after you enter the building. Follow the hallway and after a short walk, Admitting will be on your left.
Please bring your insurance card and photo identification with you, as well as the name and phone number of your primary physician.
If a different physician referred you to Stanford for treatment, please bring that doctor's name and phone number also.
- The patient medication list (PDF) enables you to keep an updated record of all the medications you are taking (i.e. prescription, over-the-counter, and herbal supplements). In order to play an active and informed member of your health care team, it is important that you maintain a complete medication list. This form improves medication safety by increasing communication among healthcare providers, reduces confusion and errors, and saves time.
- Complete and bring this form with you during inpatient and outpatient visits.
- Update the form if your medications change. Your health care provider can assist you with this, if needed.
- Keep an updated copy of the form in your wallet/purse so it will be available at all times, even in cases of an emergency.
If you have not been pre-admitted, your demographic and insurance information will be verified during the admission process. If your insurance requires a co-payment or deductible, it will be collected at this time.
The Patient Access Services staff will also require you to sign a form called Terms and Conditions of Service. Please read this form carefully before signing. This form includes your consent to general treatment, your acceptance of financial responsibility for services/charges not covered by insurance, health plan , or other source (e.g., worker's compensation or clinical trial), and your assignment of insurance benefits directly to Stanford Hospital & Clinics.
You will be asked if you have an Advance Health Care Directive on file with the hospital. Hospitals are required by law to distribute information regarding Advance Directives to all patients and to ask if you have one.
There is an advance directive packet available to you at the Admitting desk. It contains the form for Durable Power of Attorney for Health Care (which allows another person to make health care decisions for you if you are unable to make them yourself). If you have already prepared an Advance Directive, please bring a copy to the hospital and we will place it in your medical record.
Arrive 15 minutes before your appointment time to register. Please bring with you your insurance card and the name and telephone number of your physician. All information will be verified (name, address, telephone number, etc.) during the registration process. Any co-payments or deductibles will be collected also.
Interpreters provide medical interpretation at Stanford Hospital & Clinics. Interpreter Services can access an interpreter 24 hours a day, seven days a week.
Lodging and Dining provides information on local hotels, local restaurants, and dining options at Stanford Hospital. The Department of Social Work and Case Management is committed to providing patients and their families with information regarding housing resources in the Stanford area. You can contact them by phone at (650) 725-4053.
We have semi-private and some private rooms. All have a TV, phone, bedside table for toiletries, a closet for personal belongings and a bedside control for contacting a member of the staff.
You are assigned a room based on the type of care you need. If you request a private room we will make every effort to honor your request but it may not be possible since patients with special needs have priority for these rooms. In some specialty care areas you may be in a room with 3-4 beds for a higher level of observation
Many insurance companies will not pay for a private room so you may be responsible for the difference between the cost of a private and semi-private room.
What to Bring
We suggest that you bring only those personal items you will need during your hospitalization. These might include a robe, reading material, one or two checks and a small amount of cash ($10.00).
Small electrical appliances such as shavers and hair dryers are acceptable, except in the Intensive Care Unit. Bring essential medical devices such as hearing aids and dentures.
What to Leave at Home
Please leave at home your valuables such as jewelry, large sums of cash, cell phones, laptop computers, pagers or video equipment. Small electrical appliances such as shavers and hair dryers are acceptable, except in the Intensive Care Unit.
The hospital cannot be responsible for the loss or damage of any personal property kept in your room.
Medications taken at home should not be brought to the hospital unless you have been directed to do so by your physician.
Stanford Hospital & Clinics does not permit smoking (by patients, staff or visitors) anywhere within its premises. This includes the hospital entrances, courtyards and most outdoor areas.
If you are interested in quitting smoking, please learn about our Smoking Cessation Program .
Services for Persons with Disabilities
Facilities accessible to persons with disabilities -- restrooms, telephones, and drinking fountains -- are provided for patients and visitors.
Amplified public telephones and TTY (text telephones) are also available near the cafeteria and in the hospital Admitting lobby. These special telephones are designated by a blue one-inch square located in the telephone's left corner.
Other services and assistive devices are available upon request for patients and visitors. For additional information, contact Security at (650) 723-7222.
Have a question or concern? Please call Guest Services at (650) 498-3333.